FAQs

My payment has not gone through?

How do I make a purchase?

Is my payment secure?

What methods of payment do you accept?

How long will it take for my order to be delivered?

What if i want to return something?

How can i contact you?

What is your privacy policy?

Enabling Cookies

My payment has not gone through?

If you are having any trouble making a payment through our payment gateway then please contact us with a list of the items and the quantities you require, and we will send you an electronic invoice to pay. Thank you.

How do I make a purchase?

To make a purchase, simply browse our products, and then click "ADD TO CART". Cookies must be enabled on your browser for the cart system to work. If you are having difficulty, read the section below regarding Enabling Cookies. If you are a new user you will be required to register which involves submitting a few details about yourself. You will then be logged in and ready make your purchases. You need to register in order to track your orders, as part of the order process you will receive emails regarding the progress of your order.

If you make a mistake whilst ordering this can be changed at any time before the order is confirmed. Once you have received email notification of checkout success your order has been placed; if after receiving this confirmation any error made whilst ordering comes to light then please notify us by email (sales@undiesandovers.co.uk) so that it can be rectified prior to dispatch to avoid disappointment.

Is my payment secure:

UndiesandOvers.co.uk does not handle any of your credit or debit card information. We use the dedicated payment merchant PayPal who handle all our transactions in a secure manner. Whenever you enter personal data into a web page and at the checkout process, when you see the http:// web site prefix in your browser change to https:// and a little padlock appear on the right hand side, you can be assured that any data that passes between your web browser and this site is encrypted. The padlock should be in a locked position when any data is sent from your browser to our web site at the checkout servers. Please remember that you give your payment card details direct to a bank and we never see your credit card details.

Please note: UndiesandOvers.co.uk is a trading name of P&M Entertainment, which will be the name that appears on credit/debit card statements.

What methods of payment do you accept?

We accept most major credit and debit through PayPal as well as PayPal account customers.

For UK customers we also accept cheques and postal orders. Please note that goods cannot be dispatched until the payment has cleared, which can take up to 5-7 working days. Therefore please order well in advance if you wish to pay by this method.

How long will my order take to be delivered?

The majority of our items are dispatched on the same day OR the day after purchase, with all orders dispatched within 5 working days, after which delivery can be expected based on the option chosen below. However, if you need an item by a particular date then please enter it into the 'Special Instructions' box during the checkout and we will do our best to ensure it gets to you in time.

UndiesandOvers.co.uk offers various delivery options:

UK:

• 1st Class Recorded Delivery - Delivery usually 1 working day after dispatch

• 2nd Class Recorded Delivery - Delivery usually within 3 working days after dispatch

Western Europe:

• International Signed For Airmail service – Delivery time usually up to 3 working days after dispatch

Eastern Europe:

• International Signed For Airmail service – Delivery time usually up to 4 working days after dispatch

Rest of the World:

• International Signed For Airmail service – Delivery time usually up to 5 working days after dispatch

What if I want to return something?

Please refer to our terms and conditions which covers this in more detail.

How can I contact you?

If you need to get in touch, send an email to us at:

sales@undiesandovers.co.uk

Alternatively, click here to view our full contact details

undiesandovers.co.uk is the domain name of P&M Entertainment.

What is your privacy policy?

Briefly, we do not disclose your information to third parties. To see our privacy statement in full click here.

Enabling Cookies:

If you are having trouble adding items to your cart you may need to enable cookies.

If you have clicked 'ADD TO CART', but no products have appeared in your shopping cart, this will be down to a problem with your browser security settings. For instructions on how to remedy this, view the two sections below - the first is for Internet Explorer users, and the second is for Netscape users.

Internet Explorer

• Click 'Tools' on your browser window.

• Select 'Internet Options'.

• Click the 'Privacy' tab.

• Click the 'Edit' button.

• Type 'www.undiesandovers.co.uk' in the 'Address of Website' field.

• Click 'Allow'.

You should now be able to add items to your basket.

Mozilla Firefox 3.5

• Click 'Tools' on your browser window.

• Select ‘Options’

• Change privacy settings to Set "Firefox will:" to "Remember history"

You should now be able to add items to your basket.

UndiesandOvers.co.uk